Privacy Policy
1. Information we collect
We may collect the following types of information from users:
1.1 Contact Information
- Name
- Mobile number
- Phone number
- Street address
- City
- State
- Pincode
- Country
- IP address
1.2 Payment & Billing Information
- Billing name
- Billing address
- Payment method
- Note: We NEVER collect or store credit card details. Payments are processed securely through RazorPay.
1.3 Information You Post
- Any content posted in a public space on our website or a third-party social media platform linked to OylOfWoods.com.
1.4 Demographic Information
- Preferences for health products, beauty products, and eating habits.
- Information provided in surveys or during website usage.
1.5 Other Information
- IP address and browser details.
- Website usage data, including:
- Referral source (how you arrived at our website).
- Duration of time spent on the website.
- Pages visited.
- The website you visit after leaving our platform.
- Device information (mobile type, OS version, etc.).
2. How We Collect Information
2.1 Direct Collection
- User registrations, surveys, comments, and inquiries via phone or email.
2.2 Passive Collection
- Tracking tools such as:
- Google Analytics
- Google Webmaster
- Browser cookies
- Web beacons
2.3 Third-Party Collection
- If you use integrated social media features (e.g., Facebook login), third-party platforms may share your name and email address with us.
3. How We Use Your Information
- To contact you – for order confirmations, promotions, or important updates.
- To respond to requests – such as confirming registrations or answering queries.
- To improve our products & services – by customizing user experiences.
- To analyze trends – understanding customer interests to enhance website experience.
- For security purposes – protecting our company, customers, and platform.
- For marketing – sending special offers, newsletters, and relevant promotions.
- For transactional communications – order updates via email or SMS.
- As permitted by law – using data in compliance with applicable regulations.
4. Sharing of Information
4.1 With Third-Party Service Providers
We share data with vendors for:
- Payment processing
- Online registration
- Transactional message processing
Some vendors may be located outside of India.
4.2 Compliance & Legal Reasons
- We may share information to comply with legal requirements (e.g., court orders, government requests).
- To investigate potential fraud or security threats.
4.3 Business Transfers
- In case of business mergers, sales, or acquisitions, customer data may be transferred as part of the transaction.
4.4 Other Reasons
- If data sharing is necessary beyond the outlined reasons, we will notify you in advance.
5. Third-Party Websites & Embedded Content
5.1 External Links
- Clicking on third-party links may take you to websites outside our control. Their privacy policies will apply.
5.2 Embedded Content
- Our site may include embedded content (e.g., YouTube videos). These third parties may collect data based on your interaction with their content.
5.3 Services Used
- Facebook – Displaying our Facebook timeline. (Privacy Policy)
- Twitter – Showing tweets timeline. (Privacy Policy)
- YouTube – Embedding video content. (Privacy Policy)
6. Cookies
6.1 What Are Cookies?
- Small text files stored on your device to improve user experience.
6.2 Cookies We Use
Necessary Cookies (All Users)
- cfduid – CloudFlare security settings.
- PHPSESSID – Identifies unique user sessions.
Additional Cookies (Logged-In Users)
- wp-auth – WordPress authentication.
- wordpress_logged_in_{hash} – Verifies user login.
- wordpress_test_cookie – Ensures cookie functionality.
- wp-settings-[UID] – Customizes WordPress interface based on user ID.
6.3 Managing Cookies
- Users can disable cookies through their browser settings.
7. Access & Retention of Data
7.1 Who Has Access to Your Data?
- Non-registered users: No personal information is retained.
- Registered users: Access is limited to:
- System administrators.
- Support staff (for customer assistance).
7.2 Third-Party Access
- Data is shared only with necessary service providers.
- Exceptions include legal compliance and fraud investigations.
7.3 Data Retention
- Data related to support tickets, purchases, or user activity is retained as per our internal policies.
8. Grievance Redressal
In accordance with the Information Technology Act 2000, you may contact our Grievance Officer:
Mr. Gurpreet Salh
Salh Miniplex, Shop No.2
Morinda District Ropar, Punjab 140101
Phone: +91-9872880288
Email: info@OylOfWoods.com
For any privacy-related concerns, you may also contact us at the above email address.
9. Updates to This Policy
- Last updated on 01-06-2021.
- We may modify this policy from time to time.
- Users will be notified of material changes as required by law.
- Check our website periodically for updates.
10. Jurisdiction
- By visiting this website, you agree that any disputes related to privacy will be governed by the laws of India.
- Disputes will be subject to the website’s terms of use and Indian legal jurisdiction.
